Refund Policy
All decant sales are final, with clear exceptions when something goes wrong.
Eligibility
Because decants are hand-filled, opened cosmetic products, all sales are final and we cannot accept returns or exchanges for change of mind, for a fragrance that did not suit you, or for a decant that has been used. We will refund or replace an order that arrives damaged, leaking, incorrect or defective, and we will refund any item we cannot fulfil — for example if stock runs out after payment or if the shipping destination is not eligible.
How to request a refund
Contact us within 7 days of delivery through the contact page with your order number and clear photos of the atomizer, the label and the packaging as it arrived. Photos let us confirm what happened and raise a claim with the carrier where needed. Please keep the packaging until the claim is resolved.
Processing time
We review claims within 2 business days of receiving your photos. Approved refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank or card issuer. Where a replacement is a better fit, we will offer that first and ship it at no extra cost. Shipping charges are refunded when the whole order is refunded because of an error on our side.
Cancelled and unfulfilled orders
If we cancel an order before it ships — for an out-of-stock item, a pricing error, an ineligible destination or a suspected fraudulent payment — the full amount, including shipping, is refunded automatically to the original payment method and no inventory is charged against your order.
Chargebacks
If something is wrong with your order, please contact us before opening a dispute with your bank. We would rather resolve it directly and quickly, and a dispute freezes the payment while the bank investigates.